Today
The answer is in a file somewhere, or a colleague knows it. The same question comes back, the colleague gets interrupted and nobody is sure which version of the guidance is current.
Company knowledge → grounded answers
Find the answer. See where it comes from.
Where is the latest procedure? What applies to this customer? We build an AI assistant that searches your approved company files and shows its sources. When the material is insufficient, it refers the question to the right person.
We review your process before recommending a solution.
How it could work
- 01Approved sources and permissions
- 02Question → answer with a reference
- 03Review or refer to an owner
Rules · approvals · history
What changes in practice
Where work gets stuck, and what can change.
With the proposed workflow
Your team asks the assistant and opens the source to check the answer. Guidance has an update owner, and gaps are recorded so future searches can draw on better material.
When it fits
Is it a fit for your team?
We look at how often the work happens, what material is available and who handles it today. That tells us where a build could be worthwhile.
Questions that keep coming back
Start with one team, such as sales or support, and the information they need to find each day.
Material you can trust
You need approved guidance or someone who can check and correct it. If the knowledge is only spoken, we first agree how to document it.
Someone to keep it current
You assign responsibility for approving changes and retiring old guidance. The assistant then has sources that can be maintained after handover.
What we agree before building
Know what the solution will do before we build it.
Your proposal sets out the functions, integrations and project limits, along with cost and support.
One place to search the right sources
Choose the documents the assistant can use and who approves them. Any work to capture unwritten knowledge is agreed separately.
Answers you can check
The assistant links to the document behind its answer. If information is missing or sources conflict, it says so and identifies who can help.
Access that matches each role
Define permissions and test searches with different users. Before building, we verify the available connections to your files.
A way to use and update it
Your team learns to check sources and report mistakes. We agree who updates the material and reviews quality after handover.
Test it in practice
Tested by the people who will use it.
We agree what a correct result looks like before building. At handover, your team tests everyday work as well as difficult cases.
01 · Ask your team’s questions
Collect real questions and their approved answers. These become the basis for testing.
02 · Check sources and access
The answer must use the right document, and the user must have permission to see it.
03 · Test the gaps
What happens when an answer is missing, two sources disagree or guidance is outdated? Check how the assistant identifies and handles the problem.
04 · Update a procedure
The owner changes the material and we check the new answer. The team practises reporting and correcting mistakes.
Before you decide
Is it worth it? Start with your own data.
This is an illustrative application. We evaluate quality using your team’s questions and approved sources. Answers still need checking, and knowledge that has never been written down needs to be documented first.
Next step
Tell us where work slows down.
Use the form to describe the questions that keep coming up and where your team looks today. We will identify a useful knowledge area to start with.